Refund policy

Please check your order upon receipt and advise us straight away if you have received the wrong item or are not happy with your order. 

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

Buyers are responsible for return postage costs unless the return is due to an error on the part of Bristol Betty Vintage.

Please ensure that the return item is packaged properly for shipping ( ideally in the original packaging) to try avoid a damage during transit. 

Buyers are strongly advised to obtain proof of postage from the carrier for return shipping in case they need to claim for a missing/damaged in transit parcel. We can only refund returns upon actual receipt of the returned item. 

To start a return, you can contact us at help@bristolbettyvintage.com and we will advise the return shipping details. Items sent back to us without first requesting a return will not be accepted.

Please contact us with any questions regarding returns at help@bristolbettyvintage.com

 Unfortunately, we cannot accept returns on gift cards.

Refunds  

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@bristolbettyvintage.com.