FAQs
Seen a 60s scooter dress that you love but have a few questions that need answering before you hit the buy button then you’re on the right page. We’ve tried to think of everything you might want to ask but if your question is not here then please just drop us an email at info@bristolbettyvintage.com and we’ll be happy to help.
FIRST THINGS FIRST
Who are Bristol Betty Vintage ?
Good question. Of course you want to know who are shopping with. We’ve been selling on Etsy since October 2019 as Bristol Betty and pride ourselves on our customer service and the quality of the vintage we sell. We have a Star Seller rating and over 150 five star review on that platform,These are available to view here or direct on Etsy. We are also active on instagram, Facebook and Pinterest. Our links are at the bottom of the home page.
How often do you add items to the site ?
We add fresh vintage stock to the site every Thursday. These vintage treasures will always be available on our site first before they are added to any other platform giving you exclusive access.
Remember, that these are unique, one of a kind items and only rarely do we have more than one available so you may need to act fast to make it yours ! Sign up to The Bristol Betty Bulletin to be the first to know.
How do I find what I am looking for ?
We have tried to make the site as easy to navigate as possible. We have drop down menus to search by era and product type and subsections within these. You can also filter by size, colour and more.
Has the garment been washed before I receive it?
Yes, We wash and/ or steam our clothing before we list . Meaning that when you receive your order it will be laundered and ready to wear unless the product listing states otherwise.
What is Vintage Condition ?
All items we sell are vintage and may be very old and are very rarely brand new so like people they have great stories to tell but may not be perfect!
We inspect every garment very carefully before listing to the site so that we can let you know of any obvious issues. These will be detailed on each product page along with photos where applicable. We try to be completely honest in this process so you know exactly what you are buying and come back for more!
If you have any questions about any item/ flaws then please feel free to contact us for more detail.
SIZING INFORMATION
I’ve found my dream dress but how do I know if it will fit me ?
Never, trust the sizing label in a vintage garment. Sizing has changed so much over the years that these are very rarely right which is why we measure all clothing.
All products are given a modern day approximate UK size as a guide but we would urge you to check the measurements before purchasing to ensure a good fit.
All measurement provided on product pages are of the garment laid flat are are in both inches and centimetres.
Depending on the garment we measure across the bust/ chest, waist, hips ( generally 30 cm below the waist ), pit to pit and pit to the end of the cuff/ sleeve. For length we either measure from nape to hem or shoulder to hem whichever is most appropriate.
If you know your own measurements then you can double the laid flat measurements( with the exception of length ) to check if the garment will fit you but don’t forget to allow for breathing space !
If you are unsure then it is a good idea to lay an item like the garment you wish to purchase which fits you well flat and compare the measurements with the product listing.
If you have any questions regarding sizing or require any additional measurements please get in touch and we’ll be happy to help.
PAYMENT
Which payment methods can I use ?
We accept all major credit cards as well as paypal, Apple and Google pay.
Who handles your payments and are my details secure ?
All are payments are handled via Shopify payments. Shopify Payments are PCI compliant, use payment data encryption and support 3D secure checkout so you can be sure your details are safe.
DELIVERY
Where do you deliver to ?
We are currently delivering to the UK, Ireland, US, Australia and New Zealand with the intention of adding more destinations in the future.
How much does delivery cost?
Standard UK Tracked delivery is completely free on all orders of £20 and over with the option to upgrade if required.
Orders under £10 will be sent Royal Mail 2nd Class at a shipping cost of £2.30
Orders of £10 and over but under £20 will sent Royal Mail tracked at a shipping cost of £2.70
International delivery is based on item weight and is calculated automatically at checkout.
How long will UK delivery take and will I get a tracking number ?
We try to process all standard delivery orders received within 2 working days and standard delivery normally takes 2-3 working days once your order has been shipped.
Orders under £10 will be sent via Royal Mail second class
Orders of £10 and over will be sent via Royal 48 Hr Tracked.
A tracking number will be provided for all orders over £10.
We will email you once your order has been sent and advise the tracking number if applicable.
Please keep in mind that we cannot guarantee standard delivery times as these are only guidelines provided by the carrier.
Do you offer UK Express Delivery ?
Yes, Express Delivery is available at checkout.
We use Royal Mail Special Delivery/ Next Working Day Service. A tracking number will be provided. The cost will be calculated automatically at checkout.
We will do our best to process Express Delivery orders the next working day provided they are received before 12 pm.
If you have any further questions regarding delivery please email us at info@bristolbettyvintage.com and we will be happy to advise.
How long will International delivery take and will I get a tracking number ?
All international orders are sent via Royal Mail’s International tracked service. We try to process all standard delivery orders received within 2 working days and shipping normal takes 5 to 10 business days but can take up to 17 business days at busy periods.
Taxes and Duties on International orders
Buyers are responsible for any customs/local tax charges and customs clearance admin fees incurred when the goods arrive at their destination so please check with your local customs office if unsure if charges apply.
Additionally, we cannot be held responsible for delivery delays due to official border checks.
What if there is a problem with my delivery/order ?
We want you to be completely satisfied shopping with us so please contact us straight away in the event of any issues. Please email help@bristolbettyvintage.com and we will do our best to help.
RETURNS
Do you accept returns ?
Yes, we do. We understand that buying vintage clothing online can be tricky which is why we urge you to check all measurements and details prior to purchasing. However, we understand that sometimes things just aren’t right for you.
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
Do you offer free returns ?
No, as a small business we cannot afford to do this unless the return is due to an error on our part. You are responsible for return postage costs.
What should I do if I want to return something?
To start a return, you can contact us at help@bristolbettyvintage.com and we will advise the return shipping details. Items sent back to us without first requesting a return will not be accepted.
What service should I use to return my order to you ?
This is up to you but we strongly advise you to obtain proof of postage from the carrier for return shipping in case you need to claim for a missing/damaged in transit parcel. We can only refund returns upon actual receipt of the returned item.
Please also ensure that the return item is packaged properly for shipping ( ideally in the original packaging) to try avoid any damage during transit.
For more information regarding returns please see our returns/refunds policy.
REFUNDS
How long will my refund take ?
We will notify you once we’ve received and checked your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@bristolbettyvintage.com.
GIFTS
Do you offer gift wrapping ?
We want every order you receive to feel like a gift to yourself which is why we wrap every order in either tissue paper and ribbon or for books Kraft paper and ribbon.
However, for unboxed vintage compacts we do have gift boxes available which can be purchased if required .
Can I add a gift note ?
We are always happy to add a gift note. Please just ask .
Any other questions ? Please contact us at info@bristolbettyvintage.com